Improving Customer Service With SMB Tech This 2018

January 29, 2018 / GuidesFor Team

SMB technology continues to revolutionize the way business owners do things and within the next year, the technology will provide more support for those who want a better experience for their customers. CRM vendors will begin to implement more AI and ML features into their products. These new features streamline the experience for customers and make the process a lot quicker too. Customer service will be the new battlefield for business as it is expected that over half of all organizations will invest more on the field. It’s now the perfect time to invest in CRM tools as well as other SMB technology that puts customers at the forefront. -Carla Grace Mesina 

Read the source article at SMB GroupSMB Group

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